Privacy Policy
How we handle your information at Greenville AC Repair Pros
Effective Date: January 1, 2025
At Greenville AC Repair Pros, we respect your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. We keep it simple and straightforward, the same way we treat your AC repair.
Information We Collect
When you call us at (903) 627-1334, fill out a form, or book service online, we collect the details we need to help you. That includes your name, phone number, email address, and the service address where you need AC repair in Greenville, SC.
We also collect information about your cooling system and the problem you are experiencing. If you contact us through our website, we may automatically collect your IP address, browser type, and the pages you visit. We do not collect payment card details on this website.
How We Use Information
We use your information to schedule your appointment, send a technician to your home or business, and follow up on the work we performed. If you ask for a quote, we use your details to prepare and deliver it.
We may also use your contact information to send appointment reminders, service updates, and occasional offers related to AC repair and maintenance. You can opt out of marketing messages at any time by replying STOP or calling our office.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to remember your preferences and understand how visitors use our site. Cookies help us improve page load times and make it easier for you to find the AC repair information you need.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us at (903) 627-1334 to book service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how people find our website and which pages are most helpful. These tools collect anonymous usage data and do not identify you personally.
We may also use third-party scheduling, chat, or review platforms to manage appointments and communicate with you. These providers have their own privacy policies, and we encourage you to review them when you use their services.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and email delivery services. These providers are required to protect your information and use it only for the services they perform for us.
We may disclose your information if required by law, to respond to legal requests, or to protect the rights, property, or safety of Greenville AC Repair Pros, our customers, or others. If we ever sell or transfer our business, your information may be transferred as part of that transaction.
Data Retention
We keep your personal information for as long as needed to provide AC repair services, maintain your service history, and meet our legal and accounting obligations. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons, such as warranty records or tax filings.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. Our website uses encryption where appropriate, and we limit access to your data to employees and contractors who need it to serve you.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please call us at (903) 627-1334.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also object to or restrict certain processing, and ask us to stop sending marketing messages.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and may ask you to verify your identity before we proceed.
Children's Privacy
Our services are meant for adults who own or manage a home or business. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the effective date at the top.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.